To request an appointment Monday to Friday contact us from 7am
(Please note this will close when all our appointments are full)
- To request an appointment click on the link and complete the online form
- Ring us in the morning and our reception team will complete the online request form for you
- Visit the surgery in the morning and speak with a receptionist who will complete the online form for you
All requests for appointments are triaged and prioritised by the team.
We will respond within 2 working days
To request an urgent appointment after 12 noon ring the surgery and your request will be reviewed by the on-call clinician.
Home visits
If you are too ill to come to surgery, a home visit can be arranged by telephoning 01282 503900 before 10.00 am if possible, and give the receptionist as much information as possible.
Home visits are only available for patients who are housebound because of illness or disability and are currently being carried out by a specialist team.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
To request a routine appointment in the next 7 days
- Use your NHS account (on the NHS website or in the NHS app).
- Use an online form from 7am to request an appointment. We will respond within 2 working days when we are open. We are open Monday to Friday, 8am to 6.30pm.
- Phone us Monday to Friday, 8am to 6.30pm.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.
- Use the NHS App to book a screening test or vaccination.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable clinician, nurse or health professional to help you.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
Appointments by phone or video call can be more flexible and often means the clinician or nurse can help you sooner.
Cancelling or changing an appointment
- Use your NHS account (on the NHS website or in the NHS app).
- Phone us
- Use our online consultation service to cancel your appointment
- Use an online form on our website to cancel an appointment
Patients who do not attend 3 times without informing us will be sent a warning letter and may be asked to register with another GP
Extended access appointments
We are able to offer appointments at Yarnspinners Health Centre in Nelson, St Peters Health Centre in Burnley and Colne Health Centre.
- Monday to Friday – 18:30 to 20:30
- Saturday – 10:00 to 16:00
- Sunday – 10:00 to 16:00
To book an appointment, call the practice and speak to reception.
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.00am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
Go to our Who Should I See? page to find other services that can help.
If you need help with your appointment
Please tell us:
- If there’s a specific clinician, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the clinician or nurse by phone, face-to-face or by video call.
- If you need an interpreter.
- If you have any other access or communication needs.
- If you require a chaperone
